Furniture Shipping and Delivery Across India

When you place an order on our website, delivery timelines vary based on the type of product.

• Ready items such as scatter cushions and ready lighting are shipped within a few days.
• Customised products — sofas, furniture and beds — take approximately 4–6 weeks to ship from our workshop, because they are made after you order.

We deliver most items Monday to Saturday. Once your shipment is ready for dispatch you will receive an SMS notification, and our courier or logistics partner may call to confirm a tentative date and time. As we do not have direct control over our logistics partners, we cannot guarantee they will call before delivery.

The delivery process

Delivery personnel will bring your goods to your building premises or the nearest accessible point. Our logistics partners deliver large products up to the ground floor or, at most, the first floor. For higher floors, please arrange your own labour to move large items up.

Delivery personnel are not authorised to open packages or furniture. Their role is limited to delivering the goods and they are not directly employed by Furnliv. Please do not ask them to open crates.

Packaging and inspection

Most products are secured in wooden crates to survive transit and repeated handling. The crates add bulk, but they are the reason solid wood furniture arrives intact. We recommend opening the goods yourself or with a local carpenter.

Any defects or damage must be reported immediately to both the delivery person and Furnliv, and noted on the Challan / Proof of Delivery. See our Replacements & Refunds policy.

Responsibility for delivery issues

• Size. If furniture is refused because it does not fit through an entryway, stairwell or lift, the responsibility is the customer’s. Please check the dimensions on the product page against your access route before ordering — solid wood is heavy and does not flex.
• Failed deliveries. Failed attempts due to size restrictions, unavailability or refusal will incur additional charges from Furnliv or our logistics partner.
• Address and contact details. Please give an accurate address and phone number. If you will be travelling, tell us in advance so we can adjust the schedule.

We reserve the right to refuse delivery to addresses we consider insecure, such as communal postal addresses or P.O. boxes, and will notify you promptly if this affects your order.

On rare occasions items may be delivered outside the stated timeframes due to circumstances beyond our control.

Holding cost and delayed delivery charges

If your order is ready for dispatch but held in our warehouse at your request, a holding cost applies.

We offer a grace period of two weeks. Beyond that, a holding or delayed delivery cost is charged monthly:

• Rate: 5% of total order value per month
• GST: an additional 18% applies on the holding cost
• Applies to partial orders held at your request
• Periods under a month are billed pro-rata by the number of days held

You will receive an email detailing charges each month. Holding costs must be settled before we dispatch your order.

Shipping charges by state

Shipping is free across most of India. A nominal charge applies to a few states:

International shipping

Furnliv ships to selected countries in Europe, and across the USA and Canada, working with DHL and FedEx.

Email [email protected] for details. If you can share a list of the SKUs you are interested in, we can calculate the CBM (cubic metres) and give you an accurate shipping quote.

Questions

Call +91 91667 60900 or email [email protected]. We are a working workshop in Tanawada Industrial Area, Jodhpur, and whoever answers can tell you where your order actually is.